Last updated: March 29, 2026
By creating an account or using Otto ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. By checking the "I agree to the Terms of Service" box during account creation, you acknowledge that you have read, understood, and agree to be bound by these Terms.
Otto is a cloud-hosted DevOps agent suite consisting of four products: Otto Stack (tech stack assessment and management), Otto Security (continuous security monitoring), Otto Dev (autonomous development workflow), and Otto Ops (deployment and operations). The Service is delivered via a cloud-hosted MCP (Model Context Protocol) server and a VS Code extension that serves as a thin client.
Otto requires a customer-provided Claude Code subscription (sold separately by Anthropic). Otto does not provide, manage, or bill for Claude Code subscriptions.
Subscriptions are licensed per application, with each application covering all repositories in a logical application group. Products are available individually or as Otto Complete (all four bundled).
You must provide accurate, current, and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized access at security@otto-mode.ai.
Organization administrators are responsible for managing team member access and permissions within their organization.
Subscriptions are available in Standard and Enterprise tiers, billed monthly or annually per application. All payments are processed through Stripe. By subscribing, you authorize us to charge your payment method for recurring subscription fees at the applicable rate.
Prices are listed on our Pricing page and may change with 30 days' written notice to active subscribers. Price changes do not apply until the next billing cycle.
Cancellation. You may cancel your subscription at any time through the dashboard. Cancellation takes effect at the end of the current billing period. No prorated refunds are issued for partial periods. After cancellation, you retain access until your paid period ends.
Failed Payments. If a payment fails, we will attempt to charge your payment method up to 3 times over 7 days. If all attempts fail, your subscription may be suspended until payment is resolved.
You agree not to:
Your Source Code. Otto never stores, transmits, or accesses your source code. All assessment and analysis logic operates on metadata only (file names, dependency manifests, configuration presence). Your code remains on your machine at all times.
Your Data. You retain all rights to your data. We collect and process only the data necessary to provide the Service, as described in our Privacy Policy.
Framework Content. The Otto framework (skills, knowledge bases, templates, assessment logic, and all MCP server content) is proprietary and confidential. Framework files are served via the cloud-hosted MCP server and never distributed to, stored on, or accessible from customer machines.
Otto's IP. The Service, including all framework content, assessment logic, knowledge bases, templates, agent definitions, and documentation, is owned by Otto and protected by intellectual property laws. Your subscription grants you a non-exclusive, non-transferable, revocable license to use the Service for your internal business purposes during the subscription term.
Your IP. You retain all ownership of your code, data, and any work product generated using the Service. Otto makes no claim to any code, configurations, or outputs produced by Otto agents operating on your repositories.
For detailed licensing terms, see our Software License Agreement.
We aim to maintain high availability of the Service but do not guarantee uninterrupted access. Scheduled maintenance windows will be communicated in advance when possible. For current SLA terms, see our Documentation.
Support is provided via email at support@otto-mode.ai. Response times vary by subscription tier.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OTTO IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
IN NO EVENT SHALL OTTO BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY.
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.
By You. You may terminate your account at any time by deleting it through the dashboard Settings page. Upon deletion, your personal data will be removed within 30 days as described in our Privacy Policy.
By Us. We may suspend or terminate your access if you violate these Terms, fail to pay subscription fees, or if we are required to do so by law. We will provide reasonable notice when possible. Upon termination for cause, no refund is issued.
Effect of Termination. Upon termination, your right to use the Service ceases immediately. Sections 6 (Data Handling), 7 (Intellectual Property), 9 (Limitation of Liability), and 12 (Governing Law) survive termination.
We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date and notify registered users by email at least 30 days before the changes take effect. Your continued use of the Service after changes are posted constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service.
These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of laws provisions. Any disputes arising from these Terms or the Service shall be resolved in the courts of the State of Delaware.
For questions about these Terms, contact us at: