Need help with Otto? Here are the fastest ways to get answers.
Answers to common questions about pricing, setup, billing, and how Otto works.
Get Otto running in 5 minutes with step-by-step setup instructions.
Detailed installation guide for the VS Code extension and MCP server connection.
Manage your subscription, view invoices, and update payment methods.
Reach our support team directly at support@otto-mode.ai. We respond to all inquiries within one business day.
| Severity | Description | Response Target |
|---|---|---|
| Critical | Service down, security incident, data loss | 4 hours |
| High | Major feature broken, billing issues | 1 business day |
| Normal | General questions, minor bugs | 2 business days |
| Low | Feature requests, cosmetic issues | 5 business days |
Found a bug? You can report it via email or through our GitHub issue tracker. Please include your Otto product, steps to reproduce, and any error messages.